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Why Investing in Your Service Department is More Important Now Than Ever

“Who are you to the homeowner?” Ask that question to your technicians and see the types of answers you get. THE FEEDBACK YOU RECEIVE could provide insight into what is right or wrong with your service department. For example, if their responses are “crook, thief, or nuisance,” the technician might feel that their company charges […]

ServicEdge: Continuing to Improve and Develop

ServicEdge is excited to announce the relaunch of our website. We are reaching out to oil and propane companies to further your knowledge, service, and efficiencies throughout your businesses. We’ve made it easier than ever to see exactly what it is that we do and can provide to your business. Easily navigate the different ways […]

Your Business Is Under Siege: Are You Jumping over the Candlestick?

A recent CNBC report has predicted that historically low natural gas prices are here to stay for a long time. Record numbers of customers are converting to not only natural gas, but propane as well. Discounters continue to take business from full-service dealers. Consumption per customer and per degree day continues to fall as high […]

Technician Selling – Part of the Solution

Tired of losing customers? Worried about lost volume, record high prices, and pressure from discounters? Experiencing increased natural gas conversions? Your Technicians are an integral part of addressing all these issues facing you today. But here is the dilemma: you have trained them to fix things, but not to interact with the customer and sell, […]

Common Gaps in Safety and Compliance

As I travel and meet with propane marketers I emphasize a common theme: Do what’s safe. Do what’s right for your customers. Do what’s right for your business. All three of these can and should be aligned. Some common gaps I see: Missing and incomplete paperwork. While marketers strive to document appropriate activities (gas check, […]

Management Training is the Key to Increasing Profitability in HVAC

“There is only one boss – the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” —Sam Walton, Founder of Wal-Mart In today’s marketplace the oil heat and propane consumer has more leverage than ever. Increased competition and availability of dealers will do […]

Targeted Marketing Database Critical to Service Profits

Baseball great Yogi Berra, known for his colorful comments, once said, “If you don’t know where you are going, you might not get there.” Everyone is acutely aware that gallons are down and margins are under pressure. This is a trend that is unlikely to reverse itself anytime time soon, which makes having a profitable […]

Four Steps to Increase Service Profits

Integrated approach ensures competitive advantage Profitability in your service department has never been more important. Of course, this sounds like a simple and obvious statement with a fundamental logic that spans decades of industry history. However, it is more than just commonsense in today’s marketplace. Our contemporary market demands that full service dealers treat their […]