Our Principals

The three principals of ServicEdge™ have 40 years of experience in the oil heat and propane industry. They also have extensive operating and management experience in and out of the industry.

Mike Hatch



Boston University, MBA, 1988
Bridgewater State University, BS, 1976

Experience highlights

ServicEdge™ and Boston Environmental, LLC
Portsmouth, NH

Responsibilities include product development and strategic planning. Mike has provided the ServicEdge process for numerous clients, delivering profitability turnarounds over $100,000 in every case.

Boston, MA

Sr. Vice President, Financial Strategies Group
Responsibilities included providing consulting services in the area of financial analysis, venture feasibility analysis, acquisition analysis, business planning, and company valuations. He helped numerous fortune 1000 companies over this period develop strategic marketing initiatives, launch new ventures and product lines, and make important business decisions relative to growth and profitability. The following are selected projects:

HP Hood
Mr. Hatch provided HP Hood with strategic marketing and financial analysis relative to a proposed product venture. The study provided HP Hood with clear direction in terms of the market, critical operational initiatives, and expected financial returns given the recommendations.

Eastern Utility Associates (EUA)
Mr. Hatch provided EUA with a valuation for a unique software product that the company had developed. The valuation was developed based on the performance of an unregulated subsidiary, which would launch and then divest of the asset. The valuation also included a business model and return on investment analysis, and a presentation for management to provide to shareholders.

US Department of Energy
Mr. Hatch provided the US DOE with a requested study on commercial energy savings using remote automated control equipment and a financial analysis of a software product called FinErgy. The financial analysis provided a road map for retail product launch into the marketplace.

Cookson Electronics
Cookson Electronics is a multi-billion dollar worldwide company that manufactures high-technology circuit board manufacturing equipment. Mr. Hatch developed a feasibility analysis with regards to a new technology venture that Cookson was planning. The project included a detailed market assessment and financial analysis and pointed recommendations for moving forward. The project analysis provided the impetus for Cookson to save tens of millions of dollars.

savoywebengines.com is a developer of cutting-edge Internet-based software products. Mr. Hatch provided strategic business counsel and helped position the company for its next round of financing. He also helped develop the company’s strategic marketing plan and provided financial analysis and projections for the company’s key new product launch in 2001.

EV Worldwide
EV Worldwide is a manufacturer of commercial electric vehicles. Mr. Hatch coordinated the development of EV Worldwide’s business plan and provided strategic marketing counsel. Mr. Hatch also developed the financial projections for the plan and helped positioned the company for the venture capital community.

Prior to managing EFI and XENERGY Mr. Hatch was a Divisional President for Clean Harbors Environmental Services, Inc., from 1981 to 1996.

Responsibilities included the management of the company’s manufacturing and transportation businesses. These businesses represented about half of the company’s (then) 300 million-dollar market share. Over his tenure Mr. Hatch was responsible for acquisition analysis and integration, strategic marketing, business planning, and the profitability of these business units.

Michelle Wilson



Southern New Hampshire University, MS in Accounting & Finance, 2012
UNH, Business Administration, BS in Accounting & Finance, 2008

Experience highlights

Portsmouth, NH

Vice President & Senior Analyst
Responsibilities include providing consulting services in the areas of financial analysis, business planning, and company valuations. Ms. Wilson works with numerous oil companies in the industry to evaluate the financial condition of the service department through separation of the HVAC financials from the oil delivery sales. She analyzes key expense ratios to sales and develops strategic business processes to increase profitability and sustainability in the industry. The average turnaround of ServicEdge clients has been a minimum of $100,000 profit.

Working with the majority of ServicEdge clients from Maine down to Pennsylvania, she has helped companies yield a profit in their service department, implement flat rate pricing, restructure and increase enrollment in a wide variety of service plans, diversify their business offerings, and significantly improve sales by both customer service representatives as well as technicians. Her work with technician sales and management training resulted in her relaunching the Professional Service Managers Academy (PROSMA) for the Oil & Energy Service Professionals (OESP).

Boston Environmental, LLC
Portsmouth, NH

Responsibilities included experience in all accounting functions including General Ledger, Accounts Receivable/Payable, Payroll, and Cash functions. In this position, she prepared and analyzed income and expense budgets and cost of sales reports as well as generated and evaluated financial statements including quarterly and year-end, consolidated, profit and loss, balance sheet, and supporting schedules. She instituted detailed schedules used by internal and external auditors and responded to auditing inquiries.

Articles Published

“Four Steps to Increasing Service Profits” ESPA, 2010
“Targeted Marketing Database Critical to Service Profits” ESPA, 2012
“Management Training Is the Key to Increasing Profitability in HVAC” ESPA, 2013

Tim Quinn



Franklin & Marshall College, Phi Alpha Theta National History Honor Society
Distinguished Graduate of the United States Air Force Officer Training School

Experience highlights

Portsmouth, NH

Regional Vice President, Boston Environmental
Senior Analyst, ServicEdge™

Tim has 20+ years’ experience in the propane and heating oil industries as a GM, Sales Manager, and Regional Manager. He has been responsible for 80,000 customers and $25,000,000 in annual service and equipment sales, and he has successfully taken dozens of service departments from loss leaders to profitability. He has assessed over 150 heating oil and propane companies for sale and participated in 45 acquisitions ranging from $500,000 to $65,000,000.

Tim has provided the ServicEdge process for numerous clients, delivering sustainable six figure [turnaround] results. As a recognized industry expert, he has published articles and spoken at AREE, PAPGA, MAPGA, and numerous other industry gatherings. Tim is a member of OESP, MAPGA, VPGA, and NPGA; is a past board member of MAPDA ; and is Chairman of the Better Home Heat Council of Maryland.

Earlier in his career Tim had been a Senior Operating Manager at Griffith Energy and Petro.

Articles Published

“Your business is under siege, are you jumping over the candle stick?”
“Technician Selling – Part of the Solution”
“Common Gaps in Safety and Compliance”