There are key performance indicator metrics that should drive your business. ServicEdge™ can help you identify your current baseline, compare to industry norms, and build a plan to improve performance.
As you are engaged in the day-to-day running of your business, it’s hard to find the time or gain the perspective to analyze your business effectively and perform proper planning. Engage with ServicEdge and we will carry out the analysis for you and walk side-by-side through the implementation and follow through processes.
Do you know…?
- The annual cost of a technician position
- Calls per day by technician
- Cost per service call run
- Miles per stop in service
- Call back rates
- Effective time vs. non-effective time and what this costs you
- Cost of a call back
- Revenue generation per technician
- Equipment leads generate by tech and close rate
- If you are selling 3% – 5% of your customers replacement equipment each year
These are just some of the performance metrics you should be tracking and acting on. If you can measure it, you can manage it and move it.