Service Plan Restructuring
Service plans in the oil and propane industry are a critical tool to alleviate customer migration. However, not all energy marketers are utilizing the benefits of service plans to their full potential. Many companies do not have a large number of their base enrolled in service plans, the service plans are priced to lose money, or the homeowner does not recognize the value of being enrolled in a service plan.
The service plan needs to be structured in a way in which the homeowner realizes the value of purchasing a plan while being profitable for the company. We have helped over 200 companies restructure their service plans to be more profitable while increasing enrollment. Not only will we help redesign your service plan, but we help implement by creating a campaign to both new and existing customers through marketing and training with both the customer service team as well as the technicians.
Why restructure your service plan?
- Improve the profitability of your plan
- Ensure customers understand the value proposition of being enrolled in a service plan
- Increase service plan enrollment
- Reduce customer migration
- Attract new customers
- Diversify your service plan offerings (air conditioning, natural gas, propane, generator, plumbing, etc.)
Contact us now to find out more.
“As part of the ServicEdgeTM process we restructured our service plans, improving revenue, developing additional revenue streams, and increasing enrollment! ServicEdge has a unique knowledge of our competitive industry and recommended programs to suit our growth vision. The training ServicEdge provided to our technicians and office staff increased their confidence and improved our customer service resulting in more successful customer interactions. Working with ServicEdge not only significantly improved our service department but turned our strategic vision into profitable results.”
-Rich, Owner of Rich’s Oil Service